![]() I have the compass duo cradles, which seem to fit best around 74 inches or so apart. I would like to use the trailer for transport and storage, and it is much easier to load the kayak hull down since I am the only person over 10 years old in the family. Rack Warehouse will assist with warranty issues according to each manufacturer's warranty guidelines.I have a Compass Duo which I will be using with a new Yakima Easy Rider trailer. The purchaser is responsible for round trip shipping charges on all refused packages. If outbound shipping was paid for by Rack Warehouse, the amount to be deducted will be provided at the same time the RA number is assigned. All returns are subject to a 6% restocking fee. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. In some instances, we may be able to provide the consumer with a discounted return label. Any item that is returned having been installed, used or altered, will be returned to the purchaser at their expense. ![]() Returns must be received within 60 days of the delivery date, unused, and in their original packaging. Online returns without a valid RA will be refused and will not be accepted by our receiving department. Military addresses, we do not ship outside of the 50 United States.Īll online returns must be assigned a Return Authorization (RA) number by a Rack Warehouse staff member prior to returning. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris. Mail, our free Ground Shipping program does not apply to U.S. All damaged shipments and missing packages must be reported within 30 days of delivery.īecause the U.S. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. Our Free Ground Shipping Program excludes Alaska and Hawaii. We do not ship to Hotels, or freight forwarding companies. We do not offer expedited shipping on Aries, Hauler, Vantech, Rhino Rack, System One, RockyMounts, Malone Trailers or BackRack. Vantech is currently experiencing 8-10 day shipping delays due to the Covid-19 situation in New York City. Cargo boxes, Hauler, Rhino Rack, BackRack, RockyMounts, and Malone Trailer products may experience a 2-4 day shipping delay. The day a package is picked up is not counted as one of the delivery days. ![]() Ground Packages may be delivered on Saturday in some areas. A direct signature is required on all expedited orders and orders that exceed $499. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. Example: Orders received on Friday will ship on Monday. Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.Īlthough it is not always possible, we'll try our hardest to ship all orders by the end of the next business day (excluding Vantech, Rhino Rack, RockyMounts and BackRack). All orders are shipped via FedEx or USPS. ![]() Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, BackRack Window Guards and System One Utility Rack Products. Oversize shipping fees will be clearly displayed and will be added to the price of oversize items in your shopping cart. Free Ground Shipping on purchases over $99 applies to the following brands: BackRack, Front Runner, Hauler, Inno, Malone, Rhino-Rack, RinseKit, Rocky Mounts, Saris, Thule, TracRac, Vantech and Yakima. Due to their weight and size, some construction racks, and trailers must be ordered and shipped via FedEx Ground Service only. Credit card processing is conducted internally after your order has been reviewed for accuracy. If there is a problem with your order, you will be immediately notified by telephone or email. Your order will be reviewed for accuracy and processed upon receipt. I saved a significant amount of money and am very happy with the overall experience. I was able to buy reboxed accessories too like a spare tire and prop stand. All contents were intact and in perfect condition. I gave it a try and everything was perfect! Only the exterior box showed damage and they patched the box up with additional packing materials prior to shipping. I was told that it’s strictly a damaged box, that all parts are inventoried and inspected, there’s no scratch or dent stuff, and everything is brand new and fully warranted. I was skeptical so I spoke with customer service first. Nothing to add there, but for those of you considering purchasing a reboxed item, I highly recommend it. The trailer is awesome as many reviews before me have stated. This review covers the “reboxed” way of buying this trailer. I will be recommending them to friends and family. Rack warehouse immediately called me following my online order to ask specific questions about my truck to make the rack would fit. "Ordered a system one ladder rack for my truck and it was delivered 2 days later. "Rack shipped when they said it would and arrived a day early.
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